Over the years our working relationship has flourished. We have watched them grow in size and expand into new areas (Devon and Cornwall), and we are delighted that their exceptional services have been recognised at the 2022 ARMA (the Association of Residential Managing Agents) ACE Awards. There were over 100 entries whittled down to 62 finalists by the 10 independent judges. The criteria included strategic vision, focus on clients’ needs, operational excellence and how it represented good value for money, excellence in leaseholder communications, efficient handling of enquiries and staff training/development. Plymouth Block Management took away the “Managing Agent of the Year (1,000 – 5,000 units)” winners award.
Back in 2021 Mark Christie the Managing Director of Plymouth Block Management commented that “Resident is an essential part of Plymouth Block Management and we highly recommend it to any managing agent looking to improve their internal workflow whilst at the same time giving their clients unprecedented transparency.”
In 2014 our director, Kate, launched Resident Block Management Software that is not only utilised by Alexandre Boyes, but also over 200 other managing agents across the UK, Ireland, and Gibraltar. Mark’s full testimony highlights just how far Resident has come in supporting its customers:
“After struggling with spreadsheets and mail merges to track and issue our service charge demands, we decided in 2016 to look for a cloud-based block management system we could utilise to make both our lives, and those of our clients, easier. Having looked at all of the well-established products on the market we eventually came across Resident and have not looked back since. As one of Resident’s earliest adopters, we have seen the Resident platform grow and develop into a state of the art property management system which puts ease of use and flexibility at the centre of everything it does.”
“Switching to Resident completely changed the way we work as a company and allowed us to achieve our number one goal for our clients: transparency. Utilising the leaseholder portal functionality, leaseholders and management company directors can have a full overview of their service charge account including downloading statements, service charge demands and keeping up to date with any arrears, all through the portal 24 hours a day. This not only halved the amount of enquiries we received at the office, but also gave leaseholders the confidence that their property was being properly managed and allowed them the level of openness and transparency many managing agents are simply unable to provide.”
“As a product, Resident is consistently updated with new features and improvements – the development team is approachable and always willing to discuss client ideas for improvements and new features. All of this is backed up by excellent customer support with tickets being answered very quickly and with comprehensive answers and a real person on the end of the phone who actually knows the product.”