Terms of Service

1. Introduction

Welcome to resident.uk.com (the “Website”).

This Website and any associated platform, portal, dashboard, software application or service made available by Resident Property Software Ltd (the “Services”) are owned and operated by Resident Property Software Ltd (“Resident”, “we”, “us”, “our”).

Our registered office is Montpelier Lodge, 48 Mount Ephraim, Tunbridge Wells, Kent, England, TN4 8AU.
Company number: 08954437.

By accessing or using this Website or the Services, you agree to be bound by these Terms of Use. If you do not agree, you must not use the Website or Services.

These Terms are governed by English law.

 

2. Scope of These Terms

These Terms apply to:

• All visitors to the Website;
  
• All users of any Resident portal, dashboard or platform;
  
• Any person accessing the Services using login credentials;
  
• Any third party accessing the Services via credentials supplied by a customer.
  

Use of the Services may also be governed by a separate Software as a Service Agreement (“SaaS Agreement”). Where applicable, both sets of terms apply.

 

3. Intellectual Property

All intellectual property rights in:

• The Website;
  
• The Services;
  
• All software code;
  
• Database structures;
  
• APIs;
  
• Design, layout and user interface;
  
• Text, graphics, branding, logos and content;
  

are owned by Resident Property Software Ltd or its licensors.

You acquire no proprietary rights in the Services or any underlying technology.

You may not:

• Copy, reproduce, distribute or republish any part of the Website or Services;
  
• Reverse engineer or decompile any part of the Services;
  
• Extract or replicate database structures;
  
• Use our intellectual property for commercial purposes without written permission.

 

4. Permitted Use

You may use the Website and Services solely:

• For lawful purposes;
  
• In accordance with these Terms;
  
• For your legitimate operational activities;
  
• Within the scope of any applicable SaaS Agreement.
  

Manual export of your own data for legitimate operational purposes is permitted.

All other use is subject to the restrictions below.

 

5. Acceptable Use and Platform Restrictions

The following restrictions apply to all users.

You must not:

5.1 Automated Access

Access or interact with the Services using:

• • Scripts
    
  • Bots
    
  • Crawlers
    
  • Scrapers
    
  • Data mining tools
    
  • Programmatic API calls
    
  • Automated browser tools
    
  • Python requests or similar HTTP clients
    
  • Or any automated or semi-automated mechanism
    

unless expressly authorised under a separate written integration agreement.

Access must be via genuine human interaction through supported interfaces unless formally agreed otherwise.

5.2 Unauthorised Integration

Use the Services:

• • As a data feed for another system;
    
  • As an integration layer;
    
  • As infrastructure powering another software product;
    
  • As part of system-to-system automation;
    

without a formally executed API or integration agreement.

Provision of login credentials by a customer does not authorise automated integration.

5.3 Competitive or Commercial Exploitation

You must not access or use the Services:

• • To build, develop or operate a competing product or service;
    
  • To support a third-party commercial software platform;
    
  • To extract structured data for commercial resale or replication;
    
  • To replicate, mirror or structure data obtained through the Services for the benefit of another commercial entity.
    
    

5.4 Credential Sharing

You must not:

• • Share login credentials in a manner inconsistent with these Terms;
    
  • Permit third parties to use credentials for prohibited activities;
    
  • Create or request accounts for the purpose of circumventing integration controls.
    

The account holder remains responsible for all activity conducted using their credentials.

5.5 Data Harvesting

You must not:

• • Extract, aggregate or harvest data in bulk;
    
  • Traverse database objects programmatically;
    
  • Systematically invoke endpoints for structured extraction;
    
  • Map system architecture for replication purposes.
    
    

5.6 Infrastructure Protection

You must not use the Services in any way that:

• • Impairs system performance;
    
  • Places disproportionate load on infrastructure;
    
  • Interferes with security mechanisms;
    
  • Creates instability or operational risk;
    
  • Degrades service to other users.
    
    

5.7 Circumvention

You must not attempt to:

• • Bypass rate limits;
    
  • Evade monitoring controls;
    
  • Circumvent security safeguards;
    
  • Reverse engineer APIs or endpoints;
    
  • Access data beyond intended interface design.

6. Data Rights and Portability

Nothing in these Terms prevents a customer from accessing and manually exporting their own data.

However, data portability rights do not authorise:

• Automated scraping;
• Programmatic integration;
• System-to-system data extraction;
• Commercial exploitation of the Services.

Any structured or automated transfer requires prior written agreement.

 

7. Suspension and Enforcement

We reserve the right, at our discretion, to:

• Suspend or terminate access immediately;
  
• Disable accounts;
  
• Block IP addresses;
  
• Restrict automated traffic;
  
• Remove integrations;
  
• Seek injunctive relief;
  
• Pursue all available legal remedies.
  

Enforcement may occur without prior notice where required to protect system integrity.

 

8. Disclaimer

The Website and Services are provided on an “as is” basis.

We make no warranties regarding:

• Accuracy;
  
• Completeness;
  
• Availability;
  
• Fitness for purpose.
  

Nothing on the Website constitutes financial or legal advice.

 

9. Limitation of Liability

To the fullest extent permitted by law:

Resident Property Software Ltd shall not be liable for:

• Indirect or consequential loss;
  
• Loss of profits;
  
• Loss of data;
  
• Business interruption;
  
• Third-party claims arising from use of the Website.
  

Nothing excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under English law.

 

10. Links to Third Parties

Links to external websites are provided for convenience. We do not endorse and are not responsible for third-party content.

 

11. Variations

We may revise these Terms at any time.

Continued use of the Website or Services following publication of updated Terms constitutes acceptance of those changes.

 

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.