The King’s Speech… unpacked!

Hi again, it’s Craig, Resident’s Client Success Manager 👋🏼

It’s a relatively short update from me, but if you have been following the news closely today; 7th November 2023, you’ll have seen The King’s speech. The first in parliament in 70 years.

Now, amongst a number of topics, one of which was this:

Leasehold and Freehold Bill


My Ministers will bring forward a bill to reform the housing market by making it cheaper and easier for leaseholders to purchase their freehold and tackling the exploitation of millions of homeowners through punitive service charges.

(For all of The King’s Speech 2023: background briefing notes, click here!)


You’re safe with us

If you are reading this, then you are already a user of Resident, which means we have your back.

Part of what is covered by the Leasehold and Freehold Bill, is to achieve transparency over Leaseholders’ Service Charges, “so all leaseholders receive better transparency over the costs they are being charged by their freeholder or managing agent in a standardised comparable format and can scrutinise and better challenge them if they are unreasonable.”

At Resident, our thoughts align and hence why we offer the fantastic Portal completely free of charge. Transparency to your Leaseholders and Directors shouldn’t have to be a financial burden for you to shoulder, nor should it be something you have to justify the cost for.

Unlike other Block Management software providers in the marketplace, we do not charge per month with additional ‘£ per unit’ added on, in order to utilise the Portal with your Leaseholder; and even your Directors, too. 

Your ability to be transparent and follow guidance, shouldn’t come at a cost.

The Portal

If you haven’t already started to use the Portal, then there really couldn’t be a better time to do so.

Not only is this supportive of the direction of the times, but it:

  1. Will save you countless amounts of time handling enquiries for statements etc
  2. Allows your Leaseholders to self-serve their queries
  3. Promotes transparency
  4. It’s totally, unequivocally free of charge and is ready to use on your dashboard, today

If you would like to start learning today, feel free to check out this sequence of videos, taken from the Resident Video Library. Save the second link if you haven’t already, for easy access to many ‘How-To’ style videos!


Did you know that other Block Management Software providers are charging Clients thousands of pounds* per year just for Portal Access!

*example of 1000 units equating to £4,200 with alternative provider
*example of 5000 units equating to £18,600 with the same alternative provider