Hello, everyone! Craig here, Client Success Manager here at Resident.
I’m excited to share insights about another innovative module we’ve created to streamline your workflow. If you’ve ever felt overwhelmed by the flood of maintenance requests coming from various channels—be it email, phone calls, letters, or even face-to-face conversations – you’re not alone!
Enter our Ticketing module, designed specifically to alleviate that stress. This tool allows you to centralise maintenance requests, enabling you to assign tasks, delegate to team members, respond directly to submitters, and generate work orders, all from one convenient location.
In this post, we’ll explore how the Ticketing module can significantly enhance your efficiency, benefiting both you and your clients.
By the way, if you prefer visual content, don’t miss the video demonstration linked at the end of this article!
What Is Ticketing?
To start, let’s visualise the main dashboard of the Ticketing module:
Imagine the most organised to-do list at your fingertips. You can easily see tickets assigned to you, pending assignments, and those assigned to your colleagues – ideal for managing workloads, especially when team members are out of the office.
The module also features a powerful keyword search, allowing you to locate tickets swiftly. You can tag tickets by block name or issue type and prioritise them using the Grade feature.
How Integrated Is Ticketing?
The answer? Completely integrated!
Leaseholders or Directors can submit tickets via email, the online portal, or directly from your website, and all requests will seamlessly populate within the Ticketing system. If the submitter’s email matches a registered account in Resident, their block, unit, and owner information will automatically populate. Plus, the system will capture their contact details and any files they attach to their initial request.
Additional Features of Ticketing
Here’s a snapshot of what Ticketing has to offer:
- Assign Tickets: Delegate tasks to team members effortlessly.
- Automatic Notifications: Get alerted when new tickets are received or assigned to you.
- Weekly Status Reports: Stay updated on progress and outstanding issues.
- Create Work Orders: Link work orders back to specific tickets for easy status updates.
- Task Creation: Never lose sight of important tasks related to a ticket.
- Two-Way Messaging: Communicate directly with ticket reporters, keeping all correspondence logged within the ticket.
- Individual Ticket Tracking: Access all tickets raised by a specific leaseholder under their Ownership Details tab.
- Internal Notes: Make notes visible only to you and your colleagues.
- Merge Tickets: Combine reports of similar issues, like a shared broken lift.
- Audit Trail: View a comprehensive log of actions taken on each ticket, providing clarity and accountability.
The Ticketing module is a game-changer for managing the often hectic demands of Block Management. If you’re interested in learning more about how it can transform your operations, we’d love to discuss it with you in detail.
Thank you for your time, and I look forward to connecting with you soon!
To help gain a deeper understanding of all things Ticketing, please feel free to check out the Video Demonstration by clicking the link!
So, if you wish to learn more then please reach out to me directly:
