Hi again, it’s Craig, Resident’s Client Success Manager
As you know, when you currently send any emails from Resident (other than our Ticketing module), they are sent via a noreply@resident email address.
In the background we have been working hard to offer a way of integrating a Clients own domain email address into Resident, this meaning that:
You will be able to have your own company email address visible
You will be able to send and receive emails from this email address in Resident
You will be able to see replies in a Global Inbox on your Resident dashboard
All Agents will be able to see the inbox and be able to reply
Better yet, we’re not stopping there. We are continuing to develop and test even more features; such as: whitelisting, custom signatures and ‘grouping’ by recipient (seeing all messages sent to that person on their ‘profile’).
If you would like to add this feature to your dashboard, then you’ll be pleased to know that instead of increasing your subscription value – all it takes is a one off set up cost of £250 + VAT.
If this is something you wish to add to the service you offer your clients, it’s as easy as 1,2,3:
Email me at craig@resident.uk.com with the one email address you would like to sync, such as info@ etc
I shall reply with an invoice for the above costs
Once paid we shall schedule your set-up process and notify you once completed with any supplementary information
Early indications are that we will have to offer longer turnaround times as we see more Clients ‘Opt In’. Therefore, if this is something you wish to do – let me know as soon as you can!
I look forward to hearing back from you as soon as you are able!
