Case Studies

How Resident helps block managers across the UK in their day-to-day work

Block Management Software

Gordon Estates – Northern Ireland

Gordon Estates has quickly grown to be Northern Ireland’s premier open space and block management agency, specialising in the management of residential estates and complex communal spaces.  With an ever-growing portfolio, Managing Director Christopher Gordon is convinced their success is a result of continually monitoring their clients experience with them. 

”It’s the most effective way to ensure we always deliver exceptional service. Our processes must be transparent and the team must be accessible. It’s key to professional property management”

Gordon Estates was looking for a block management software solution that was built as much for owners and developers as it was for property managers.

“We didn’t just want an online admin system for our staff. We realised that the right property management software would give us the opportunity to further engage and communicate with our clients wherever we or our clients are”

With an intuitive and user-friendly interface, Resident’s cloud-based software can be accessed from any device.  So whether via lap top, tablet or mobile phone the Gordon team can easily share important information and documentation with their clients. 

“As block managers we’re responsible for maintaining and enhancing the fabric, amenities and services of all the 64 developments that we have been appointed on. With Resident we can set reminders for any works or safety checks, provide clarity on budgets and estimated costs and communicate project timescales. When we were looking at different software options it was clear to me that Resident was built for the most important end user, the resident. That level of transparency is key for us”

Resident is fully scalable and as Gordon Estates continues to expand our cutting-edge software will support their operations and help them to deliver their committed, client focused block management services. 

For a free trial of Resident please contact Jon Burrough – – 0203 7515 628.

Evolve Block Management – Hampshire

Evolve by name, Evolve by nature.  This Hampshire based Block and Estate Management Agency is already managing over 600 units; considering they only opened their doors in 2016 this is an extraordinary achievement. 

Award winning Founder and MD, Benjamin Hume, explains his forward-thinking approach:

“Of course, experience is important. But I don’t accept that because something has always been done in a certain way we should carry on doing it that way. I believe that has led to complacency within the property management sector, even laziness in some cases. I get excited by technological advances and as a business we are determined to utilise proptech solutions to deliver outstanding personal service”

Evolve was looking for an agile block management software solution that could be tailored to their specific requirements.

“We would much rather over-communicate with our clients. Resident’s Director and Leaseholder portals means our clients can access financial information, maintenance plans and budgets 24 hours a day, 7 days a week.”

Benjamin, who also represents Managing Agents on the Leasehold Management Professionals Committee, told us that Evolve is on a mission to embrace cutting edge technology to remain at the forefront of regulatory compliance.  However, cost was an important factor when choosing Resident Block Management Software.

“One of our core values is to provide value for money. While we were committed to choosing the best system on the market, we needed a solution with a realistic price tag. I’m delighted that Resident continuously improves its functionality because they really listen to their clients’ feedback, and not so they can add extra costs to their service.”

Resident’s cloud based software, with its powerful time saving features, such as live bank feeds and digital end of service charge year packs, fully supports Evolve’s mission to provide forward thinking, block and estate management services.  

For more information please contact Jon Burrough – 0203 7515 628.