How Resident helps block managers across the UK in their day-to-day work
Gordon Estates – Northern Ireland
Gordon Estates has quickly grown to be Northern Ireland’s premier open space and block management agency, specialising in the management of residential estates and complex communal spaces. With an ever-growing portfolio, Managing Director Christopher Gordon is convinced their success is a result of continually monitoring their clients experience with them.
”It’s the most effective way to ensure we always deliver exceptional service. Our processes must be transparent and the team must be accessible. It’s key to professional property management”
Gordon Estates was looking for a block management software solution that was built as much for owners and developers as it was for property managers.
“We didn’t just want an online admin system for our staff. We realised that the right property management software would give us the opportunity to further engage and communicate with our clients wherever we or our clients are”
With an intuitive and user-friendly interface, Resident’s cloud-based software can be accessed from any device. So whether via lap top, tablet or mobile phone the Gordon team can easily share important information and documentation with their clients.
“As block managers we’re responsible for maintaining and enhancing the fabric, amenities and services of all the 64 developments that we have been appointed on. With Resident we can set reminders for any works or safety checks, provide clarity on budgets and estimated costs and communicate project timescales. When we were looking at different software options it was clear to me that Resident was built for the most important end user, the resident. That level of transparency is key for us”
Resident is fully scalable and as Gordon Estates continues to expand our cutting-edge software will support their operations and help them to deliver their committed, client focused block management services.
For a free trial of Resident please contact Jon Burrough – jon@resident.uk.com – 0203 7515 628.
Plymouth Block Management – Devon
Plymouth Block Management (PBM) has rapidly become one of the leading block management agencies in Southwest England, managing a diverse portfolio of properties from local developments to national sites. Under the leadership of Managing Director Mark Christie, PBM has built a reputation for excellence, transparency, and commitment to industry standards.
“Our success stems from our dedication to professionalism and clear communication. We believe that by ensuring transparency and upholding the highest standards, we provide our clients with the best service possible.”
Mark Christie originally owned Property Links, a large lettings agency in Plymouth, which he sold in 2015. The transition to block management came when eight managed blocks were excluded from the sale, prompting Mark and his team to focus on this sector. From these humble beginnings, PBM has since expanded to managing over 200 blocks with a dedicated team of eighteen staff.
Key to PBM’s growth has been its commitment to industry best practices. By joining ARMA, the company ensured compliance with the latest regulatory standards and operational excellence. This dedication has led to numerous accolades, including winning ‘Managing Agent of the Year (1,000 – 5,000 units)’ at the ARMA ACE 2022 awards and being a finalist in the ‘Regional Property Management Company of the Year’ category at the News on the Block 2022 awards.
“As block managers, our role is multifaceted – ensuring the safety, maintenance, and enhancement of all the properties we oversee. Our team is trained to handle the complexities of property management, from fire safety compliance to financial oversight, always putting our clients first.”
To enhance efficiency and transparency, PBM has integrated Resident’s property management software into its operations. The platform supports the team in streamlining administrative tasks, managing safety checks and maintenance schedules, and ensuring smooth communication with leaseholders. By leveraging technology, PBM continues to provide a high standard of service while adapting to the increasing demands of the industry.
Looking ahead, Mark Christie envisions a more regulated industry, akin to the legal profession, to eliminate unqualified operators and ensure ethical practices.
“We believe that all block management companies should be regulated. This will go a long way in making the industry more professional and accountable.”
As PBM continues to grow, its core values remain unchanged—integrity, customer service, and professional development. For new-generation property managers, Mark’s advice is simple:
“Get qualified, be disciplined, and communicate effectively. Building relationships with clients is just as important as managing the properties themselves.”
Resident remains an essential tool in PBM’s commitment to operational excellence, allowing them to continue providing award-winning services while ensuring efficiency and compliance at every stage of their work.
For a free trial of Resident please contact Jon Burrough – jon@resident.uk.com – 0203 7515 628.
Blocsphere – West Midlands
Blocsphere has quickly made its mark in the block management sector, known for its impressive growth and exceptional customer service. Founded by Ash and Joy, Blocsphere has evolved from a small lettings agency into a thriving block management company, recognized for its expertise and commitment to maintaining high industry standards.
“Blocsphere started out of frustration felt by Joy. Joy used to be in service charge recovery and would advise other managing agents of how to be compliant etc. This however often fell on deaf ears and she would regularly hear “tales” of property managers really not caring about their managed developments. As such, Joy felt she could do a much better job that the others – so started Blocsphere Property”
Blocsphere’s growth has been driven by its dedication to professionalism, knowledge, and providing clear communication. The company has gained a strong reputation thanks to its proactive approach to managing properties and a commitment to ensuring the safety and satisfaction of residents.
In 2022, Blocsphere was awarded ‘Scale Up Property Management Company of the Year’ at the News on the Block Awards and was a finalist in the ‘Customer Service’ category. This recognition highlights Blocsphere’s dedication to delivering top-tier service and its strong relationship with clients.
“Our real “selling point” is knowledge. The whole team is very knowledgeable in all areas of block management, which we feel puts our clients at ease that they are with a company who will ensure everything is being done properly.”
To navigate the complexities of modern block management, Blocsphere has embraced technology, integrating Resident’s property management platform into their operations. The platform has been instrumental in driving growth, efficiency, and transparency across the organization.
