Hi, I’m Caitlin and I’m the new onboarding specialist at Resident
It’s hard to believe my first month at Resident has already come and gone!
As an onboarding specialist, my role is to guide new clients through the onboarding process and introduce them to everything our software has to offer. Alongside that, I provide paid training to existing clients, helping them strengthen their understanding and maximise the software’s potential.
Since I’ve been working remotely for almost 3 years now, the transition to this remote based role felt seamless. (With the exception of the delivery of my equipment thanks to DPD!) However, what truly stands out about Resident is how small and close-knit the company is. I’ve worked for larger organisations in the past, but being part of such a tight team has been a breath of fresh air. Everyone is incredibly friendly, and from day one, I felt genuinely welcomed into the Resident family.
The most interesting part of my onboarding was experiencing the same process I now teach to new clients! It was a little surreal to be on the receiving end, learning all the ins and outs of Resident’s software, knowing soon I’d be guiding others through the same journey. Overall, my onboarding experience was enjoyable each day, largely thanks to my manager; Craig, who has been a fantastic mentor and has truly been virtually by my side for every step!
One of the highlights from my first month has been leading my first few onboarding sessions. In my previous role, I often provided client sessions, teaching them everything they needed to know and walking them through any dilemmas. However, block management was completely new to me, which made this experience both challenging and exciting. Needless to say, I enjoy speaking with people, which is what drew me to this role – the opportunity to do more of what I truly love. Now the end of my first 30 days is here, I already feel like my sessions have improved greatly compared to where I started. It’s been invaluable to have Craig to discuss ideas with and learn from, particularly how he approaches onboarding. It’s a massive benefit to have a manager who knows your role inside out and can offer real insights for positive changes.
Overall, I’m loving the opportunity to connect with both new and existing clients, help them navigate Resident’s software, and be part of such a great and supportive team. I can’t wait to see what the next 30 days (and beyond) bring!
