Hello, everyone! Craig here, Client Success Manager here at Resident 
One of the many features that are included in all of our subscription packages, is complimentary use of the Leaseholder & Director Portals . There is a world of benefits as to how this can increase efficiencies, transparency and save valuable time within your team.
Take a read below and be sure to check out the video links, found at the bottom of this blog – for further information and ‘How-To’ guides.
Unlocking Efficiency: A Guide to the Leaseholder & Director Portal
In today’s digital age, streamlining processes and improving communication is paramount. For Block Management companies and their Leaseholders and Directors, a dedicated online portal can be a game-changer. This blog explores the benefits of both Leaseholder & Director Portals, offering centralised hubs for information, communication, and management.
Please note, all of the below benefits are optional to be shown on the portal.
Example: You may opt to not share reports… you would simply not ‘tick’ to share these, within the settings area.
Benefits for Leaseholders & Directors:
24/7 Access to Information:
View service charge statements and property information at any time.
Access to all messages/emails sent to them.
Access important documents like insurance certificates and building regulations.
Enhanced Communication:
Submit maintenance requests directly through the portal (module dependant).
Receive timely notifications and updates via email or within the portal itself.
Engage in secure online communication with property managers.
Increased Transparency:
Gain a clear understanding of service charges and how they are calculated.
Access financial records and expenditure reports for greater transparency.
Stay informed about upcoming works, consultations, and important building matters.
Improved Convenience:
Access a central hub for all property-related information.
Cloud-based access for easy and convenient use.
Benefits for Block Managers:
Streamlined Operations:
Manage maintenance requests efficiently.
Generate reports on building performance, financial health, and resident satisfaction.
Improved Communication:
Communicate with leaseholders effectively and efficiently through the portal.
Send out mass notifications and important announcements easily, to specific blocks or the entire portfolio at once.
Build stronger relationships with leaseholders through improved communication.
Enhanced Data Management:
Store and access all property-related documents securely in a central location.
Maintain accurate records of all interactions with leaseholders.
Increased Efficiency:
Reduce administrative overhead and free up time for more strategic tasks.
Improve overall operational efficiency and reduce costs.
By opting to utilise this powerful feature; The Leaseholder & Director Portal, you can enhance communication, improve efficiency, and foster stronger relationships with all stakeholders.
For further information, please feel free to check out the two videos linked below:
