We’ve been busy behind the scenes working on something special – a faster, sleeker, and smarter Resident experience. From Q2 2026, we’re aiming to begin migrating clients onto the 4th and newest version of Resident, our most significant upgrade to date.
Built on a modern foundation with improved speed, resilience and flexibility, this new version brings a refreshed interface, smarter automation, and dozens of workflow improvements across accounting, arrears, compliance, maintenance, and communications.
You don’t need to do anything right now – this is just your first look at what’s on the way!
🚀 What’s new at a glance
A fresh new look – modern interface, optional dark mode, and cleaner dashboards across Global, Branch, Block and Unit views. Enjoy new navigation and slide-out panels that let you stay in one place and complete processes without leaving the screen.
More control in accounting – re-engineered banking, budgeting, journals and reporting for better accuracy and flexibility. Automatic reconciliation with clearer exceptions, standing-order logic, and two-stage sign-off. Faster budget tools, prepayment and accrual journals, and financial period locking. Support for internal transfers, legacy BACS files, and Open Banking integration under evaluation. Expanded reporting includes Directors’ Report, P&L, Cashflow, Trial Balance, Aged Debt and more.
Automated arrears – complete automation from start to finish, with bulk triggers, bulk letter downloads, skip-step controls, and breach-of-lease tracking. Manage arrears across estates or blocks with global processes and flexible templates.
Compliance made simple – a live dashboard showing traffic-light statuses across your portfolio, with task tracking, audit trails, and built-in reporting for clear oversight.
Maintenance & Section 20 – send and receive quotes in-app, configure letters and fees, and run processes for all or part of a block. Advanced work orders and improved tracking make maintenance more transparent.
Better communication – two-way messaging redesign based on feedback, agent-dedicated inboxes, and a new mail-merge designer with scheduling and templates.
My Work hub – one control centre for your blocks, properties, work orders, supplier invoices and compliance. Priorities are highlighted with simple traffic-light cues.
File Repository – structured folders with role-based access for secure, organised file management.
Full Audit Trail – complete visibility of every action across your system, with detailed tracking of changes, updates, and approvals – all within the ‘tamper proof’ Administration section of Resident.
Supplier Portal – suppliers can upload invoices, view and manage work order requests, update insurance details, and more.
Refreshed Leaseholder & Director Portals – faster, clearer self-service for budgets, statements, documents and messages, plus optional online payments and uploads.
Under the bonnet – faster cloud infrastructure for speed and reliability, automated testing for stability, and groundwork for future AI features like summaries, predictions, and letter drafting.
💡 What this means for you
The new version of Resident is all about making your workflows smoother and your experience simpler.
It’s still the same Resident you know – just faster, clearer, and more intuitive.
When it’s time to move over, we’ll make it easy:
- You’ll get advance notice before your upgrade.
- We’ll provide step-by-step guidance and training resources to support you.
🕐 What happens next
We’ll start with early adopters, learning from initial feedback and making any refinements needed before rolling out to everyone from Q2 2026 onwards.
Between now and then, we’ll share more sneak peeks and insights to keep you in the loop.
For now, sit tight – your Resident experience is about to get a whole lot better.
While we’ve been gathering feedback throughout this development process, any further suggestions can only be submitted via the Ticket function at the top right-hand corner of your dashboard. This ensures everything is able to be properly collated and reviewed, all in one place. We appreciate your understanding and continued support.
